Additional Information

Please find below Key Information regarding Returns and Cancellations:

Before Despatch of Your Order.

Cancelling an order before goods are despatched is not a problem. Please let us know as soon as possible if you wish to cancel if you have changed your mind.

If your order has not been despatched, we will process the refund in full or change your order to a different item within 24 hours of us being informed.

After Despatch of Your Order.

Again it is not a problem if you wish to change your mind and you wish to return all or part of the items ordered.

We offer 14 Days from receiving your order to return and if you wish to return your items we will provide a full refund for the purchase price of the goods , however the buyer is always responsible for the carriage costs involved in the return of the order.

A heater should cost around £15.00 to £35.00 to return dependent on the specific weight and post code area.

Our Money Back Guarantee is fully in line and beyond all online retailers legal obligations to customers under the European Directive on distance selling (Consumer Protection (Distance Selling) Regulations 2000 & EU Consumer Rights Directive 2014). Full details of this returns policy can be found on the following page: LINK TO RETURN POLICY HERE.

If you do have any questions about cancelling your order, returning goods or a refund for any item, please do call us on 01942 265042

Delivering Large / multiple items.

For larger storage heaters or multiple units that require delivery by pallet we will call to arrange the delivery with you before shipping, so the goods arrive on a convenient day for you.

We use Standard Pallet Delivery Services to deliver Free of Charge our Pallet deliveries across the UK and all the companies we use comply with Road Hauliers Association guidelines and all pallet deliveries are classed as "kerbside deliveries" with delivery to the nearest point of entry to your home, but not inside due to insurance restrictions covering the delivery drivers.

They will be made by a kerbside, tail-lift lorry and manual pump truck, to put the pallet as near as is reasonably possible to where you need it.

Please note the following:
• The ground for unloading needs to be hard standing, as the manual pallet trucks used cannot operate on uneven surfaces such as gravel or grass, broken concrete or sloping ground.
• The delivery will be made kerbside at a minimum. It will be at the driver’s discretion as to whether they can do anything above this, as they are not insured to place goods inside customer’s premises, so please expect and plan for a kerbside delivery.
• Goods must be inspected before signing for receipt. Any damages must be highlighted on the delivery note and given back to the driver.
• Please bear this is mind when ordering, as you may need help when moving goods which are heavy items when they arrive, and also to arrange for the disposal of the pallets used to convey the goods, which form part of the “package” and are not generally taken away by the delivery company.

None of our Storage heaters come with a flex. This is something an electrician would supply when fitting. This is done for 2 reasons. 1. it is to difficult to determine how far the socket will be from the storage heater also, it makes sure a compitent person fits the storage heater.